Friday, November 4, 2016

My two cents

After selling these grates for the better part of 20 years as well as accumulating more positive reviews than I can count, I can't help but feel our company has done well. Dare I even go as far as saying that we have helped make our customers' lives a little more enjoyable because they can finally enjoy their fireplaces.

That being said, it rubs me the wrong way when somebody who stumbles across our website sends us a message accuses us of being deceptive.

I notice in your picture where you compare your grate to a flat grate that you did not use the same fireplace or number of logs. Deceiving. If it weren't for that I may have fallen for it.
- Karen

Apparently, Karen is referring to the comparison of our grate to a flat grate found at this link.

I probably should have ignored this but I didn't.
My response:

Your analysis is faulty, here's why:

Using the same fireplace for both demonstrations is irrelevant. We are concerned with the performance of the grate; not the masonry firebox. Do you actually believe that there is some magical property the 2nd fireplace itself possesses that alone accounts for the temperature increase? Perhaps you are looking for fault instead of having an open mind about this? Keep in mind, not everybody is a scam artist. The reason we used two fireplaces was because the home the pictures were taken in had two fireplaces available which saved time performing this comparison, nothing more. In hind site, we probably should have used the same fireplace to keep the tinfoil hat wearing conspiracy theorists at bay.

Your second point is that the flat grate has fewer pieces of wood in it. True, as you may or may not know, if you overload a flat grate, the firewood can roll out of the grate and onto the hearth. The grate was loaded to its maximum safe capacity. This highlights another advantage over the flat grate; the vertical grate can safely hold more wood! Just about everybody I know has a story about flaming logs rolling out of a flat grate.

The next thing you need to realize is that our products come with a 30 day guarantee. You can return the used product and we will refund you everything that you originally paid us. In fact, if you take us up on this, we lose money; not exactly the policy of someone who wants you to "fall for it", wouldn't you say?

So there you go, food for thought.

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